Privacy Policy — Boss IPTV

1. Who We Are

Boss IPTV acts as the data controller responsible for your personal information. If you have any questions about this policy or how your data is handled, reach out to us at contact@boss-iptv.store or message us on WhatsApp at +44 7883 412700.

2. Information We Collect

• Identity & Contact Data: Full name, email address, WhatsApp number, and country — supplied when you place an order or request a free trial.
• Payment Data: Handled entirely by Stripe. Your card number, CVV, and billing details never touch our servers.
• Technical Data: IP address, browser type, device model, and operating system — gathered automatically to keep our platform secure and stable.
• Usage Data: Connection timestamps, session duration, and stream quality metrics — used to diagnose buffering issues and optimise server routing.
• Device Identifiers: MAC addresses for MAG, Formuler, and Dreamlink boxes — stored only to activate and link your subscription to the correct device.
• Correspondence Data: Records of your chats and emails with our support team — kept to resolve disputes and improve response quality.

3. Why We Process Your Data

• To provision, activate, and manage your Boss IPTV subscription
• To deliver round-the-clock technical support through WhatsApp and email
• To process payments and issue digital receipts
• To detect fraudulent sign-ups and prevent unauthorised account sharing
• To send essential service notices such as maintenance windows or credential resets
• To analyse performance metrics and enhance streaming reliability
• To manage subscription renewals and reseller credit balances

4. Lawful Grounds for Processing

We rely on the following legal bases to process your personal data:

• Performance of a Contract: Processing is necessary to deliver the IPTV service you have purchased.
• Legitimate Interests: We process data to maintain platform security, prevent fraud, and improve our service — always balanced against your rights.
• Consent: Where we send promotional updates or newsletters, we do so only with your explicit opt-in, which you can withdraw at any time.

5. Cookies & Similar Technologies

Boss IPTV uses strictly necessary cookies only — these are required to keep you logged in, remember your cart selection, and secure your checkout session. We do not deploy advertising, analytics, or cross-site tracking cookies. No browsing behaviour is sold or shared with ad networks. You may block cookies in your browser, though some parts of the checkout may not function correctly.

6. Third Parties We Work With

We do not sell, rent, or trade personal data. Limited information is shared only with vetted service providers who help us operate:

• Stripe — PCI-DSS Level 1 certified payment processor. Card data is tokenised and never stored on our infrastructure.
• Email Delivery Provider — A GDPR-compliant transactional email service used to send order confirmations and support replies.
• Hosting Infrastructure — Secure data centres with encrypted storage, firewalls, and continuous monitoring.

7. How Long We Keep Your Data

• Account Records: Retained for the duration of your subscription plus 12 months after expiry, so you can reactivate without re-entering details.
• Payment History: Kept for 6 years to satisfy accounting and tax obligations.
• Technical & Usage Logs: Anonymised after 30 days and used only in aggregate for performance reporting.
• Support Conversations: Stored for 12 months to provide continuity if you contact us again about the same issue.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Ask us to correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data where no legal obligation requires retention
• Right to Object: Object to processing carried out under legitimate interests
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Restriction: Ask us to pause processing while a dispute is investigated
• Right to Withdraw Consent: Unsubscribe from marketing at any time via the link in each email

To exercise any right, email contact@boss-iptv.store with the subject line "Data Request". We aim to respond within 30 days and never charge a fee for legitimate requests.

9. How We Protect Your Data

All traffic between your browser and our servers is encrypted with TLS 1.3. Our hosting environment sits behind a web application firewall with intrusion detection, and access to personal data is limited to a small number of trained staff on a need-to-know basis. We run periodic security reviews and patch our systems promptly when vulnerabilities are disclosed.

10. Children's Privacy

Boss IPTV is intended for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it without delay.

11. Where Your Data Is Stored

Personal data is stored on servers located in the United Kingdom and the European Economic Area. We do not transfer personal data to countries outside these regions. All processors we engage are bound by data processing agreements that meet UK and EU standards.

12. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our operations or the law. The latest version is always published at boss-iptv.store/privacy-policy/, and the "Last Updated" date at the top shows when it was last revised. Material changes will be announced by email or WhatsApp before they take effect.

13. Contact Us